Privacy Policy

This document was published on : 05/09/2025

Stardust Multimedia, is a company publishing content in the fields of astrology, clairvoyance and wellness, publishing websites that can connect a site user and consultants to offer free or paid consultations related to clairvoyance, astrology and wellness, whether by chatbox / chatbots, email, phone or SMS. STARDUST MULTIMEDIA is the publisher of this site and other sites.

The head office of STARDUST MULTIMEDIA is located 63 Boulevard de Strasbourg 31000 Toulouse, France. Our company is registered in the SIREN register under the number 501004089.

Privacy and personal data of users of our services are of paramount importance to us. At STARDUST MULTIMEDIA we have fundamental principles regarding confidentiality and protection of personal data:

  • We ask you or process your personal information only if it is essential or if you have given us your consent to do so.
  • We do not share your personal data with anyone else, except to comply with the law, to assist you or to protect our rights or if you have given us your explicit consent to do so.

You will find below our data use policy which includes these principles.

STARDUST MULTIMEDIA publishes websites to connect users of the site with consultants specializing in clairvoyance, astrology and well-being. In the following, are called "Services" (and separately, "a Service") the service of connecting users with consultants (by mail, chatbox / chatbot, sms, phone), and websites published by STARDUST MULTIMEDIA and mobile applications published by STARDUST MULTIMEDIA in connection with such Services. The policy of STARDUST MULTIMEDIA respects the confidentiality of information we may collect as part of the operation of Services, our business management, our internal management (human resources, accounting, etc..) and processing requests made to our company. STARDUST MULTIMEDIA undertakes, within the framework of its activities and in accordance with the legislation in force in France, Europe and USA, to ensure the protection, confidentiality and security of personal data of users of its services, and to respect their privacy.

To make it easier to read this policy, the text has been drafted at two levels: one level of text to be legally taken into account (“legal text”) and another level of text “otherwise said”, boxed and in italics, which is non-binding. Our aim in doing this is to help you gain a better understanding of what we mean, how your data is processed, what you can expect from us and what we expect from you.

In other words : We have written these texts “in other words” so that you can better understand our practices. Nevertheless, the text to be taken into account, if necessary, is the one written outside the « otherwise said » inserts.

We know that you are concerned about the use and sharing of your personal data, and we appreciate the trust you place in us by providing it. Please be assured that we will take the utmost care of it. By using our Services, by contacting us, you accept the practices described in this data use policy.

In other words : By using the Services of STARDUST MULTIMEDIA, continuing to visit the site, providing data to contact us and for the use of our services, whether free or paid, you acknowledge having read and accepted this policy.

1 Data controller

STARDUST MULTIMEDIA is the data controller of personal data it implements for its own account. In this context, STARDUST MULTIMEDIA has completed, where appropriate, all necessary administrative formalities with the competent authorities. In general, STARDUST MULTIMEDIA complies with all laws and regulations relating to the protection of personal data in force in the countries where it operates, including but not limited to:

  • European Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the Processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, often referred to as the GDPR);
  • French law no. 78-17 of 6 January 1978 on data processing, data files and individual liberties, as amended.

STARDUST MULTIMEDIA also complies with U.S. data privacy laws and regulations applicable in the states in which it operates, including, but not limited to:

  • California Consumer Privacy Act (CCPA) of 2018 and California Privacy Rights Act (CPRA) of 2020
  • Virginia Consumer Data Protection Act (VCDPA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Children's Online Privacy Protection Act (COPPA)
In other words : We are responsible for the data you entrust to us for processing on our behalf. We give you our contact details so that you can contact us. For our part, we have done everything that the regulations require us to do.

It should be noted that the data processed through the use of Services are encrypted. The teams of STARDUST MULTIMEDIA, in particular for the purpose of providing the Services, may have access to some of the data processed in connection with the provision of Services.

In any event, it is the user of the Services who decides to provide personal data, which are his, through the use of one of the Services and who has control.

Each user of the Services (hereinafter referred to as a “User” and in the plural as “Users”), whether a simple visitor, a free user, a user of a Service or a customer, is responsible for the data he or she provides through the use of the Services and, as such, is responsible, where applicable, for providing data in compliance with regulations.

When using the Services, Users are likely to provide “sensitive” information about themselves. This sensitive information, derived from their private life, may belong to the following fields, without being limited to them:

  • information about sex life and sexual orientation
  • information relating to intimate life (couple, children, family...)
  • information relating to the User's health or the health of a third party (parent, child, spouse, sworn enemy)
  • information relating to religious affiliation
  • information about the User's physical appearance

We draw Users' attention to the fact that the provision of such data is subject to their express consent and that they are under no obligation to provide such sensitive data when using the Services.

Our clairvoyants may be required to take notes during consultations, to ensure quality follow-up and optimum service.

We would also like to point out that the answers given by our clairvoyants that are not in French may have been translated by an automatic translation service. We cannot guarantee the quality of this translation

We draw Users' attention to the fact that clairvoyance consultations can be addictive. It is their responsibility to be able to control their budget and to consult specialists in the event of a risk of addiction.

In other words : Users of solutions offered by STARDUST MULTIMEDIA are responsible for the data they have provided and are processed through the use of Services STARDUST MULTIMEDIA, including when these Services are implemented on behalf of third parties, including on behalf of customers STARDUST MULTIMEDIA.

STARDUST MULTIMEDIA's legitimate interests in processing Users' data on its own behalf include:

  • optimizing our profitability and the commercial success of the products and offers we provide,
  • offer you continuity in our Services, as relevant as possible and in relation to our core business,
  • better understand
  • usage, queries, centers of interest in relation to our offers, products and services,
  • users of the products and services offered by STARDUST MULTIMEDIA in particular through studies, analyses and statistics and through our contribution programs.
  • protect ourselves against disputes, litigation and fraud,
  • identify the most suitable people to fill vacancies in our establishments
In other words : When you entrust us with your data for a specific purpose, we process it in order to achieve that purpose. We may also process some of your data to carry out analyses and studies in order to improve ourselves, to prospect or retain our customers and users and to manage litigation. For all these purposes, we require personal data. Other data concerning you will only be processed with your consent.

When you use a Service, the relationship between you and STARDUST MULTIMEDIA is governed by the commercial and contractual relationship between STARDUST MULTIMEDIA and yourself and any General Conditions and special conditions that apply.

STARDUST MULTIMEDIA may also use its expertise to conduct studies and analysis of the use of Services, in particular for the purpose of establishing indicators, reveal trends, perform predictive processing, offer new services, and those to improve its productivity and that of Users.


2 Processoring

In certain cases, Stardust Multimedia may act as a subprocessor to put you in touch with professionals in the fields of clairvoyance, astrology, well-being and related fields. We have completed all the necessary administrative formalities with the competent authorities, in particular the European Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the Processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, often referred to as the GDPR).


3 Purposes

3.1 As Controller

The processing of personal data by STARDUST MULTIMEDIA on its own behalf pursues one or more of the following purposes:

  • Put a User in touch with a consultant specialized in clairvoyance, astrology or well-being
  • Put a User in touch with a digital fortune-telling service provided by generative artificial intelligence
  • Allow the User to create an online account
  • Allow the User to manage their online account and access the history and content of their consultations
  • Allow the User to contact our customer service

The legitimate interests that STARDUST MULTIMEDIA has in processing Users' data on its own behalf include:

  • optimize our profitability and the commercial success of the products and offers we provide
  • ensure our commercial success
  • better understand:
    • usage, queries, centers of interest in relation to our offers, products and services
    • the users of the products and services offered by STARDUST MULTIMEDIA
  • protect ourselves against disputes, litigation and fraud
  • train its staff and any sub-processors
  • identify the most suitable people to fill vacancies in our establishments

Thus, STARDUST MULTIMÉDIA processes your personal data as part of the contractual or pre-contractual relationship between you and STARDUST MULTIMÉDIA or as part of the legitimate interests that STARDUST MULTIMÉDIA has to process your personal data (see below) or when you have given us your consent for us to process your personal data.

A contractual or pre-contractual relationship, governed by the terms of the contractual documents signed or accepted by you and us, by our general conditions (of sale, use or service) and any special conditions attached thereto, exists when you have ordered a product from us, made a request to our services, used one of our Services, including online or you have asked to be put in touch with a professional of our company or our network, when you have expressed an explicit interest in an offer STARDUST MULTIMEDIA, you have used one of our sites, when you have requested information about an offer, service or product or when you have applied for a job.


In other words : When you use one of our Services to be put in contact with a clairvoyant external to Stardust Multimedia, we act solely as a third-party referral service and process your personal data solely for the purpose of providing the referral service.

3.2 As a subcontractor

Stardust may act as a subcontractor when you use a Service to be connected with a third party providing fortune-telling services.

The Matching Services provided by STARDUST MULTIMEDIA as part of the aforementioned subcontracting allow said third parties to carry out processing that generally pursues at least the following purpose without necessarily being limited to:

To provide psychic consultations and advice services, via the digital and/or telephone channel (calls, sms, voice messages) ;

In other words : When you use one of our Services to be put in contact with a clairvoyant external to Stardust Multimedia, we act solely as a third-party referral service and process your personal data solely for the purpose of providing the referral service.

4 Data Protection Officer

STARDUST MULTIMEDIA has established a service dedicated to issues related to data protection. It is possible to contact the person or department responsible for this function to the email address dpo@stardustmultimedia.com

5 Duration of retention of personal data

Personal data collected by STARDUST MULTIMÉDIA on its behalf are kept only as long as necessary to achieve the purpose that was pursued at the time of collection or to meet legal and regulatory requirements. Personal data collected by STARDUST MULTIMEDIA on behalf of its customers and users are, for some, controlled by the user. The data under the control of the user are retained until the user deletes them or the maximum retention times have elapsed for such data. If data processed by STARDUST MULTIMEDIA on behalf of the user is not under the user's control, such data is retained only as long as necessary to achieve the purpose for which it was collected or to comply with legal and regulatory requirements. More specifically, the indicative retention periods for some of this data are as follows:

  • - Data collected during the use of a product or service: for the duration of the contractual commitment and up to 3 years after the end of a contract (intermediate archiving in accordance with legal or regulatory obligations and responsibilities, up to 10 years after the end of the commercial relationship, particularly with regard to invoicing data).
  • - Data collected during a request for information, contact, etc. Data collected during a request for information, contact, etc.: maximum 3 years after the last positive interaction between STARDUST MULTIMÉDIA and the person concerned.
  • - Data processed during recruitment management (including unsolicited applications): 2 years after the last contact with the applicant, unless expressly requested to reduce or extend this period.
  • - Connection data (browsing history, etc.): maximum 6 months.
  • - Data from Internet consultations: for as long as the account created by the User is active.
  • - Data from telephone consultations (except recordings and analyses of conversations): up to 3 years after the last positive interaction with the User.
  • - Retention of telephone conversation recordings: 6 months maximum.
  • - Retention of analyses of telephone recordings: 12 months maximum.

These periods may be extended, if necessary, by a period of storage in an intermediate archive, which may extend until any applicable foreclosure or limitation periods have expired.

In other words: You have control over the vast majority of the data we process to provide you with STARDUST MULTIMEDIA services. We do not keep any more of your data than is necessary or required by law. For example, the law requires us to keep your purchase invoices, quotes, purchase orders, etc., for 10 years.

6 Scope of Data Collection

We collect and process the following personal data categories:

  • Identity information (name, contact details)
  • Account credentials
  • Connection data (IP address, device info)
  • Usage data (consultation history, preferences)
  • Communication data (messages, calls)
  • Payment information (when applicable)

7 Your Rights

You have the following rights regarding your personal data:

  • Right to access and obtain a copy
  • Right to correction
  • Right to deletion ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

6.1 Location of processing

The processing that STARDUST MULTIMÉDIA is likely to carry out on personal data is mainly carried out in data centers hosted by its service providers, in France or in Europe and in its call centers.

Data processing sites may be relocated, duplicated, redundant, etc.

If STARDUST MULTIMÉDIA, a service provider, supplier or subcontractor of STARDUST MULTIMÉDIA performs processing in a country that is not in the European Union or in a country on the list of countries recognized as adequate while having given the necessary guarantees (for example by having adhered to programs or mechanisms recognized as suitable by the European Union or having implemented Binding Corporate Rules), the contractual relationship between STARDUST MULTIMÉDIA and this third party require the establishment of appropriate safeguards. STARDUST MULTIMÉDIA works with third parties who present all the necessary guarantees, and in particular with whom STARDUST MULTIMÉDIA has signed the standard contractual clauses of the European Commission.

In other words: The data you have entrusted us with is processed in France or in a country whose law requires compliance with the basic principles of fairness, transparency and confidentiality, or by a recipient who provides all the necessary and legal guarantees so that you and we can rest assured.

6.2 Recipients of processed data

STARDUST MULTIMÉDIA may possibly transmit the personal data you have provided or that it has collected to its employees, contractors, subcontractors, partners or affiliated organizations that

  • (i) need to know this information in order to process it on behalf of STARDUST MULTIMEDIA, in particular for the purpose of providing the Services, and
  • (ii) have agreed not to disclose it to third parties.

These potential recipients are, in particular, companies that host websites STARDUST MULTIMEDIA (see legal notice), departments and other organizations of STARDUST MULTIMEDIA, certain companies of the group to which STARDUST MULTIMEDIA belongs and organizations that provide technical services that enable the implementation of the Services as well as companies and organizations members of the group to which Stardust MULTIMEDIA belongs.

STARDUST MULTIMEDIA may use the services of service providers, including some companies in the group to which STARDUST MULTIMEDIA belongs, which provide messaging services, accounting, opportunity management, sending emails, SMS, audio messages, call centers, marketing, remote payment, as well as the services of companies specializing in research and analysis and satisfaction surveys, which may need to use personal data about you to carry out the missions they have been entrusted.

STARDUST MULTIMEDIA will not rent or sell personal data to third parties without the explicit consent of the persons concerned or following an explicit action on the part of the person concerned.

Other than to its employees, contractors, partners, subcontractors and affiliated organizations, as noted above, STARDUST MULTIMEDIA will only disclose personal data in the event of a subpoena, court order or other governmental, regulatory or legal order, or when STARDUST MULTIMEDIA believes that such disclosure is necessary to protect the property or rights of STARDUST MULTIMEDIA, a third party or the general public.

If you have not objected to receive our communications, STARDUST MULTIMEDIA may occasionally send you an email, sms or voice message (vms) to announce offers that may interest you, new features, ask for your feedback or simply keep you informed of news STARDUST MULTIMEDIA and its offers. We may also use blogs to communicate this type of information.

STARDUST MULTIMEDIA takes all reasonable and necessary measures to protect your personal data against unauthorized access, use, alteration or destruction of personal data (or potentially personal).

In other words :: The data you have entrusted to us will only be passed on if necessary or if you have given your consent. The recipients of your data, including us, provide all the necessary guarantees so that you can rest assured.

6.3 Transfer of processed data to third parties

The data you provide or that are collected by STARDUST MULTIMEDIA or on its behalf are not transmitted to third parties, except, potentially, to the recipients mentioned above.

In other words : We do not pass on your data, except in the cases we have already mentioned.

6.4 Transfer of data to a third country outside the European Union

Some of the data you provide or that is collected by STARDUST MULTIMEDIA or on its behalf may be transferred to third parties operating outside the European Union. These third parties all provide sufficient assurances to ensure the security, confidentiality and protection of personal data.

In other words : We do not pass on your data, except in the cases we have already mentioned. When we do, it is to recipients who operate in a country whose law requires compliance with the basic principles of fairness, transparency and confidentiality, or to service providers who provide all the necessary guarantees so that you and we can rest assured.

5.5 Commercial canvassing

If you have already used our services or if you have already ordered a good or service from us, if you have not objected to receiving our communications by SMS, voicemail or email, STARDUST MULTIMEDIA may send you emails, SMS or voicemail messages to alert you about offers for goods or products similar to those you have already ordered or purchased from us, let you take advantage of our offers, announce new features, ask for your feedback or simply keep you informed about news from STARDUST MULTIMEDIA and its offers.

You always have the option of objecting to any such communication, by following the unsubscribe links in our e-mail communications, by using a STOP SMS type function if we have sent you an SMS, by providing your telephone number on our site dedicated to the collection of opposition requests telstop.fr, by clicking on an unsubscribe link in an e-mail you have received, via your customer area on one of our sites, etc..

Each digital commercial or informational communication from STARDUST MULTIMEDIA (e-mail, SMS, etc.) contains a link or instructions allowing you to opt out of future similar communications.

In other words : If you have not opted out of receiving communications from us in connection with your relationship with us, or if you are one of our customers, we may send you informational or promotional emails, SMS messages, voicemail messages, etc. You may opt-out of receiving such communications at any time.

7 How to exercise your rights of access, rectification and opposition

As a customer or User of our sites or Services, you have the right:

  • request that processed data concerning you be deleted from our files. This is known as the right to be forgotten. That said, we cannot delete your data as long as there is a commercial relationship between us (an order not completely processed, for example), a guarantee relating to one of your purchases or as long as there is a dispute between you and us or, more generally, as long as we need your data to perform a contract or fulfill one of our obligations, including a legal obligation ;
  • to object to the collection and processing of data concerning you when it is not strictly necessary;
  • access the data collected about you and retrieve it in a standard electronic format;
  • obtain rectification of the data;
  • request a restriction on the processing of your personal data - for example, by refusing to use it for canvassing purposes, or by requesting a longer retention period (e.g. for a recorded conversation) in order to manage a possible dispute or litigation.

  • In addition, as a candidate who has applied for a job with our company, you have the right:

  • equest that the data you provided when applying for a job, in particular your CV and covering letter, be deleted from our files. As long as a candidate has not made this request, and within a limit of 2 years after the last contact with the candidate, it is our legitimate interest to keep the data of this candidate so as to enable the best match between the positions offered and the people who can fill these positions.

These rights may be exercised by sending an e-mail to dpo@stardustmultimedia.com or by contacting us using the contact details mentioned above or available on our website.

In certain cases, your request to exercise your right to object to receiving our offers by voicemail may not be processed until 7 days after your request. These messages are sent one week in advance. Depending on the time of your request, you may receive certain messages scheduled to be sent before your request has been made.

We send promotional e-mails via two different mailing lists. It is possible that an unsubscribe request will only be taken into account on one of these two lists, the one concerned by the link in the e-mail received. To unsubscribe from all our publications (e-mails, SMS, voice messages), please send an e-mail to dpo@stardustmultimedia.com with your explicit request.

You also have the right to lodge a complaint with a supervisory authority and to take legal action, particularly if your requests to exercise your rights have not been dealt with within the statutory time limits. In France, the supervisory authority is the CNIL, which can be contacted via the appropriate forms on its website cnil.fr.

In other words : You have control over the data you have entrusted to us. You can ask to access or retrieve it, request that it be deleted, or that it be used only for certain purposes and not for others - for example, that it not be used to send you information or commercial offers. Wherever possible, we will do our utmost to satisfy your requests as quickly as possible.

8 Creating and logging into accounts on our sites via third-party authentication services (Single Sign-On)

Single Sign-On or single authentication is a method that allows you to log in to several websites or applications by identifying yourself only once, using data from accounts already created on other platforms such as Google, Facebook etc.

On some of our sites, you have the option of creating accounts and logging in by delegating authentication to other services for which you have accounts, created at:

  • Facebook
  • Apple
  • Google
  • X (formerly Twitter).

These third-party services allow our sites to access some of your personal information. If you do not wish this to be the case, or if you change your mind about it, such access can be managed directly in the settings of the third-party services enabling Single Sign-On. You can also access these settings by clicking on the link provided by the third-party service when the window is displayed, when you request to create an account or log in.

Please note that if you do not authorize the third-party authentication service to share your e-mail address with us, authentication to our services via this third-party service will not be possible.

The personal information to which our sites may have access is, as of the date of this policy and subject to third-party services being up to date in their communications and documentation:

  • Facebook: your name, profile photo, e-mail address
  • Apple: your e-mail address
  • Google: your name, e-mail address, language preferences and profile photo
  • X: your Tweets, including your protected Tweets, your profile information and account settings, the accounts you follow, hide or block and your e-mail address.

In other words : You can use platforms on which you already have an account, such as Google, Facebook, Apple and X, to log in to some of our sites when offered. We do not decide what personal information is shared with us when you use these single sign-on services on our sites, but we do need your e-mail address to create your account, so you must agree to share it with us via the third-party authentication service. However, you have the option of configuring the data you wish to share with us directly within these platforms. Without any action on your part, we will have access to some of your personal data.

9 Fate of data

In accordance with articles 84 and 85 of the French Data Protection Act 78-17 of January 6, 1978, as amended, you may formulate instructions concerning the retention, deletion and communication of your personal data after your death. These directives may be general or specific.

You can formulate your advance directives by contacting us by e-mail at dpo@stardustmultimedia.com

In other words : You have control over the data you have entrusted to us, and you can give us instructions that will be applied after your death, if we still have data about you at that time, which we hope will be as late as possible. For example, you can ask us to delete your data or pass it on to a specific person.

10 Data security

STARDUST MULTIMEDIA takes all reasonable and necessary measures to protect processed data against unauthorized access, use, alteration or destruction of personal (or potentially personal) data.

In other words : The data you have entrusted to us is treated with care, and we take numerous measures to protect and cherish it. For example, we may encrypt your data, we only give access to that data to people who need that access, we monitor the computers that store and process it, we make regular back-ups, etc.

We are committed to the security of our services and have put in place physical, administrative and technical measures to prevent unauthorized access to your data. Our security policies cover security management for internal operations and our services. These policies govern all areas of security applicable to the services and apply to all STARDUST MULTIMEDIA employees as well as to our service providers and subcontractors who require access to this data.

In other words : We are very concerned about the security of the data you entrust to us.

We assess and respond promptly to incidents that give rise to suspicions of unauthorized data manipulation. Our teams are informed of such incidents and, depending on the nature of the activity, define processes and response procedures to deal with them. If we determine that your data has been misappropriated or otherwise wrongly acquired by a third party, and that this poses a significant risk to your rights or freedoms, we can inform you and the supervisory authority (the CNIL in France) as soon as possible.

In other words : Our teams monitor and supervise all suspicious activities, and are mobilized to keep them to a minimum.

8 Data Processing Security

We implement appropriate technical and organizational measures to ensure security:

  • Encryption of personal data
  • Access controls and authentication
  • Regular security assessments
  • Incident response procedures
  • Data backup and recovery
In other words: We use industry best practices to protect your data through encryption, access controls, and regular security reviews.

9 International Transfers

When we transfer data outside the EU, we ensure:

  • Adequate level of data protection
  • Standard contractual clauses
  • Privacy Shield certification where applicable

10 Technical and Organizational Measures

We implement the following security measures:

  • Data encryption at rest and in transit
  • Access control and authentication
  • Regular security audits
  • Incident detection and response
  • Business continuity plans
In other words: Your data is protected using modern security practices and regular monitoring.

11 Service Providers

Our service providers must meet strict requirements:

  • Written data processing agreements
  • Technical security measures
  • Regular compliance audits
  • Staff confidentiality obligations

11 Subcontracting

STARDUST MULTIMÉDIA only uses subcontractors who provide sufficient guarantees that they have implemented appropriate technical and organizational measures so that the processing meets the requirements of European regulations and guarantees the protection of the rights of the data subject.

In other words : When we need subcontractors, for example to host your data or process your orders, we only choose subcontractors who have given us sufficient guarantees so that you and we can rest assured.

12 Sale of assets

If STARDUST MULTIMEDIA, or substantially all of its assets, are sold, or in the unlikely event that STARDUST MULTIMEDIA goes out of business or enters bankruptcy, user, prospect, and customer information would be one of the assets that is transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of STARDUST MULTIMEDIA may continue to use your personal data in accordance with this Data Use Policy.

In other words: f our company is sold or transferred, your data will be passed on to the new owner, as it is one of our most valuable assets. However, we guarantee that your data will be handled by the new owner at least as well as by us.

13 Tracers and cookies

Please refer to the « Cookie Usage Policy »document


14 Recordings of consultations

STARDUST MULTIMEDIA may make audio recordings during telephone consultations, as well as notes taken by our Psychics, stored in computer files. These recordings (audio and written) are used for our legitimate interests and unless you object, within the framework of :

  • - The follow-up of advice and the quality of Services as well as customer relations (please note that objecting to written recordings, necessary for the follow-up of consultations, may harm the quality of Services) ;
  • - Increasing the skills and training of our staff; ;
  • - The creation of factual elements that can be used to prevent and resolve disputes, litigation and pre-litigation ;
  • - Protecting our employees in the event of verbal aggression or incivility; ;
  • - Experimenting with management and quality monitoring objectives, and analyzing conversations using artificial intelligence techniques.

    hey may also be used to comply with our legal obligations for :

  • - Managing requests to exercise your rights; ;
  • - Implementing control systems, particularly in the fight against fraud and corruption.

These recordings are intended for authorized persons only, and may be transmitted and/or accessed by persons involved in setting up and analyzing telephone conversations. They are kept for a maximum of 6 months, except in the event of litigation, when they are kept for the duration of the litigation and until the expiry of any appeal procedures.


15 Advertising

We do not advertise on our sites!

16 Changes to our privacy policy

We may update - and in particular improve - this data use policy in due course, bearing in mind never to downgrade the levels of protection already provided. Although most changes are likely to be minor, STARDUST MULTIMEDIA may change its data use policy at its sole discretion. STARDUST MULTIMEDIA encourages its customers, users of its services, applicants for employment and visitors to its site to frequently check this page for any changes to its data use policy.

The use of the site STARDUST MULTIMEDIA, one of the Services, a mobile application provided by STARDUST MULTIMEDIA, a request for contact, an order or any other provision of personal data after any changes to policy on use of data constitutes your acceptance of these changes.

In other words: We may make changes to the way we process your data, but with a level of protection that will be at least equivalent to that presented in this policy. These changes are mostly minor. We don't routinely burden you with our new data use policies by asking you to agree to them again, but we're happy for you to come in from time to time and read the policy that applies. And remember, if you ever disagree or no longer agree with our policy, or if you have a question, or would like to exercise any of your rights, simply write to us at dpo@stardustmultimedia.com .

17 Intellectual Property

NOur websites, Services and our applications are published by STARDUST MULTIMEDIA. STARDUST MULTIMÉDIA owns all intellectual property rights necessary for their operation. It is forbidden to copy or download all or part of their content, unless prior and express permission from the owners or assignees of such parts and content.

This website and all its contents (including documents, photos, logos, trademarks and information of any kind) are protected by various rights, including copyright. STARDUST MULTIMEDIA grants users of the Services a license to view excluding the reuse of all or part of the content of the Services for any purpose whatsoever. The reuse of all or part of the Services, including this document, is totally prohibited. This document (as well as other documents available on our Sites) has been drafted on the basis of elements provided by the company SysStreaming, which has granted STARDUST MULTIMEDIA the necessary rights to use them. Any unauthorized reuse of all or part of the content of this document would violate the rights of STARDUST MULTIMEDIA and SysStreaming, which may reserve the right to seek compensation for damages suffered.

All reproduction rights are reserved, including for downloadable documents (pdf documents as well as logos, photos, information of any kind, etc.). Any downloadable documents are also protected by copyright. We may ask you for your e-mail address to enable you to access this content, in particular for the purposes of tracing access and any unauthorized re-use of our downloadable content, which is our legitimate interest.

Any representation in whole or in part of the Services, any reuse of any content of the Services, by any organization whatsoever, without the express permission of STARDUST MULTIMEDIA or rights holders where appropriate, is prohibited and would constitute an infringement punishable by articles L.335-2 et seq. of the Code of Intellectual Property. The databases used by STARDUST MULTIMEDIA are protected by the provisions of the Act of July 1, 1998 transposing into the Intellectual Property Code of the European Directive of March 11, 1996 on the legal protection of databases.

Similarly, any recording, broadcasting, translation and adaptation, in whole or in part of any element of the Services, is prohibited without the express prior consent of STARDUST MULTIMEDIA.

In other words : Everything on our sites, services or applications or in our documents is our property or that of third parties who have given us a right of use and may not be reused without our prior express consent.

18 Hypertext links

The Services may give access to other pages or websites, in particular those of partners, which may have their own legal notices, which should be consulted and respected.

The creation of hypertext links pointing to the content of the Sites is authorized provided that they are accessible by opening a new window. In any case, any content of the Sites should not be included within another site or imply or assume that the content may not be that of STARDUST MULTIMEDIA. STARDUST MULTIMEDIA reserves the right to request the removal of any link it considers non-compliant.

STARDUST MULTIMEDIA can in no way be held responsible for information disseminated on sites with which hyperlinks have been installed and any damages of any kind whatsoever resulting from their access.

Any hypertext links on the Site or in communications issued by STARDUST MULTIMEDIA directing Users to other websites do not engage the responsibility of STARDUST MULTIMEDIA.

In other words : Links to our site are allowed if you warn us, don't try to make it look like your content and we don't object.